Refund & Return Policy

Last Updated: June 2026

At ONALO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

The following items cannot be returned:

• Final sale or clearance items.

• Gift cards.

• Customized or personalized products.

• Items damaged through misuse or improper handling.

Return Process

To initiate a return, please contact us at:

Email: bain9152@outlook.com

Please do not return items without prior authorization.

Return Address

5385 Colonial Oaks Blvd
Sarasota, FL 34232
United States

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Order Cancellation

Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

Contact Us

Email: bain9152@outlook.com

Phone: +1 602-885-7999